No. 12 July 2026
The day three departments presented three revenue figures
One leadership meeting, three dashboards, no agreement. Here is how the gap was traced back to its source in half a day — and what that says about most steering systems.
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Previous editions
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No. 11 June 2026
What an AI assistant answers when nobody has defined “active customer”
One simple question, four possible answers, all defensible. The problem was not the model.
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No. 10 May 2026
The margin that existed on paper
The real logistics costs were missing from the calculation. Adding them pushed a whole range into the red.
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No. 09 April 2026
Thirty-eight indicators, two looked at
A dashboard almost never fails for lack of data. How to come back down to what triggers a decision.
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No. 08 March 2026
Who is allowed to see margin by customer?
Access governance happens at the level of the indicator, not the dashboard. A look at a real case.
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No. 07 February 2026
The Excel file that ran the company
Only one person knew how it worked. What had to be rebuilt, and in which order.